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Customer Care

Please don’t hesitate to write us with any enquiries at: customercare@teklafabrics.com


Shipping and delivery

The following shipping rates will be applied depending on your shipping destination.


Shipping rates & delivery time to DENMARK:

UPS courier service- Free

Standard delivery time 1-2 days.


Shipping rates & delivery to countries within SCANDINAVIA:

UPS courier service – Free.

Standard delivery time: 2-4 days


Shipping rates & delivery to other countries within EU:

UPS courier service – 10 €.

Standard delivery time: 2-4 days


Shipping rates & delivery time WORLDWIDE:

UPS courier service – 25 €

Standard delivery time 3-6 days. Packages are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs.

PLEASE NOTE: All orders will include 25% VAT (DK Tax) charged on them.

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which Tekla ApS cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you.


Order status

You can always… Tracking number and contact us if there is any questions.


Returns

Tekla gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused, and with all Tekla tags.
Tekla will refund the full amount of the returned products, and cover the cost of the return (shipping) – all other expenses are covered by the customer.

Please contact customercare@teklafabrics.com to arrange the return of the product(s).

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.

You are liable for a possible deterioration of the items value caused by you in the way of trying the item. You may try the item in the way you would in a shop without causing any sort of deterioration. If the item is used in any other way than described in the above we consider the item as used and you will lose your right of return partially or completely.

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.

We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.

If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.

Items must be returned to the following address:

Tekla
Vesterbrogade 99A
1620, Copenhagen, Denmark

Att.: Return & Exchange

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